Ruby Hall Clinic Case Study

Case Study: Transforming Healthcare Operations at Ruby Hall Clinic with Dynamics 365 Business Central

Ruby Hall Clinic is one of India’s premier healthcare institutions, known for its advanced medical facilities, patient-centric approach, and commitment to providing high-quality care. With a large number of departments, an extensive patient base, and complex operational workflows, Ruby Hall Clinic needed a robust solution to streamline its financial and operational processes efficiently.

Business Challenges:

Ruby Hall Clinic faced several operational and financial challenges, including:
  • Disparate Systems: The clinic used multiple software applications, including a Hospital Information System (HIS) for patient records and Tally for finance, leading to data inconsistencies and inefficiencies.
  • Manual Data Entry & Reconciliation Issues : The lack of integration between HIS and the existing financial system led to repeated manual entries, increasing the risk of errors and inefficiencies in financial reconciliation.
  • Limited Financial : The management team struggled with real-time financial visibility, impacting decision-making on revenue cycles, patient billing, and financial planning.
  • Compliance and Audit Challenges : Adhering to healthcare financial compliance requirements was cumbersome due to disjointed financial workflows.

Solution Delivered:

3E MindCurve successfully implemented Microsoft Dynamics 365 Business Central at Ruby Hall Clinic, ensuring seamless integration between their HIS and financial systems. The key components of the solution included:
  • HIS Integration: Enabled two-way synchronization between the Hospital Information System and Dynamics 365 Business Central, reducing manual effort and eliminating duplicate entries.
  • Automated Revenue Cycle Management: Streamlined billing and accounts receivable processes to enhance cash flow and financial accuracy.
  • Embedded Financial Reports with Power BI: Provided real-time insights into financial performance, patient revenue cycles, outstanding payments, and cost management.
  • Workflow Automation: Automated approval processes for purchases, patient billing, and expense tracking to improve operational efficiency.
  • Regulatory Compliance Features: Ensured adherence to healthcare financial standards, making audits and compliance reporting easier.

Key Technologies Used:

Post Go-Live Benefits:

Ruby Hall Clinic experienced significant improvements post-implementation, including:
  • Seamless Financial Integration: Real-time synchronization between HIS and Dynamics 365 Business Central eliminated manual data entry, reducing errors and improving financial accuracy.
  • Enhanced Decision-Making: The clinic now leverages Power BI reports for real-time financial insights, helping management make data-driven decisions.
  • Operational Efficiency: Automation of revenue cycle processes and expense management resulted in faster billing, improved cash flow, and better patient service.
  • Regulatory Compliance Readiness: The system now provides audit-ready financial records, reducing compliance risks and streamlining regulatory reporting.

Why 3E MindCurve?

3E MindCurve is a leading Microsoft Dynamics 365 implementation partner, specializing in healthcare solutions. With a deep understanding of hospital operations and financial workflows, our team ensured a smooth transition for Ruby Hall Clinic, enabling them to achieve operational excellence and financial transparency.

 

Connect with Us:

For more details on how we can help transform your healthcare operations with Microsoft Dynamics solutions, reach out to 3E MindCurve today.

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